Verification issues

I’ve had an unverified Binance account for years, it’s never actually bothered me. I can nonetheless purchase and sell. The reason being that I have a twin who's already verified, we glance virtually similar, have the identical DOB clearly and now have very comparable publish codes. Their answer is for us to ship a video of both of us along with our usernames on paper. I’ve rejected this suggestion. We work various shifts, each have households, his registered postcode isn’t the place he truly stays most of the time. And I can’t seem to get in contact with an actual individual at buyer help. Any concepts?