Stay away from Binance - MUST READ

Title: Binance has restricted my account since 27 March — no remaining choice, no authorized entity, no grievance route, and help retains avoiding primary questions

I am making this publish as a result of Binance help has now turned this into an infinite loop. I've already posted about this earlier than, but the state of affairs continues to be unresolved and I would like the complete report public.

Previous posts for context:

https://www.reddit.com/r/binance/comments/1t804b5/formal_complaint/

https://www.reddit.com/r/binance/comments/1t7dtbf/binance_actively_telling_me_lies_in_support_chat/

https://www.reddit.com/r/binance/comments/1t79us1/binance_being_absolutely_useless/

My Binance account has been restricted since 27 March after a rejected USDC withdrawal try. The withdrawal didn't undergo. No funds have been despatched to the vacation spot handle. Binance’s own bot stated the withdrawal request was rejected and that the funds can be returned to my Binance account. Regardless of that, my withdrawal perform and different account features have remained restricted ever since.

Since then, Binance has shown multiple restriction messages and codes, together with RW00218, RW00142, RW00270, risk-control restriction messages, Phrases of Use restriction messages, Pay restriction, and promote perform suspension.

The difficulty isn't merely “Binance is reviewing my account.” I understand that a crypto platform might conduct AML, security, risk-control, fraud-prevention, or Phrases of Use evaluations. I am not asking Binance to disclose confidential investigation particulars. The difficulty is that Binance has restricted access to my funds for an prolonged period whereas refusing to provide a clear subsequent step, refusing to request documents, refusing to offer a remaining determination, refusing to determine the accountable authorized entity, and refusing to offer a correct grievance route.

The timeline Binance gave me has continually modified.

First, the automated message advised me to permit 24 hours.

Then help stated the assessment might take up to 30 days.

Then it turned 30 working days.

Then help stated the assessment started on 27 March and will conclude around 7 Might.

On 6 Might, I instantly requested help: “Tomorrow I can anticipate an e mail or some reply concerning the assessment right?”

Help replied: “Yes, as the agent stated on the seventh, it is best to anticipate an e mail, if not, you possibly can reach out.”

On 7 Might, I acquired no e-mail, no app notification, no remaining choice, no document request, and no meaningful update. Once I contacted help, they simply stated there have been no updates and that the evaluate was nonetheless ongoing.

That is among the primary reasons I am posting once more. Binance created a selected expectation of a 7 Might replace, failed to offer it, and then refused to elucidate why that replace was not offered.

I have repeatedly asked Binance in the event that they need anything from me. I requested whether or not they want source-of-funds proof, source-of-wealth proof, pockets ownership proof, id verification, an evidence of the rejected withdrawal, or another paperwork. Binance repeatedly says no action is required from my aspect. But when no action is required from me, then the subsequent motion have to be on Binance’s aspect: problem a choice, request documents, restore withdrawals, or provide an offboarding route. As an alternative, they hold saying “wait.”

This creates a totally closed loop:

The Binance app tells me to contact help.

Help tells me they can't provide particulars.

I ask what documents are required.

Help says no documents are required.

I ask when the evaluation will end.

Help says there isn't any timeframe.

I ask for the subsequent step.

Help says wait.

I ask for the responsible authorized entity and regulator.

Help ignores the question or provides a generic evaluate reply.

This is not an actual resolution process. It's a loop.

Probably the most critical issues is that Binance nonetheless has not clearly recognized the legal Binance entity liable for my account.

I'm a Belgian shopper. I contacted the Belgian FSMA. FSMA replied underneath reference COC_20260508 - 24748 and said that there isn't any Binance group entity registered in Belgium. FSMA also said that, in accordance with their info, Binance providers to Belgian shoppers are performed by the entity established in Poland, and invited me to contact Polish authorities.

After that, I requested Binance help to verify the authorized Binance entity answerable for my account and the competent external grievance/regulator route. This is not confidential AML info. That is primary shopper info. A consumer whose funds are restricted ought to have the ability to know which legal entity offers the service and where an external grievance belongs.

Binance still has not answered this correctly.

A selected example: I asked help to reply 5 procedural points immediately:

1. the accountable Binance legal entity for my account;
2. the competent exterior grievance/regulator route;
3. whether or not any paperwork are required from me;
4. the subsequent written step or last determination;
5. the expected grievance response date for grievance CC9244907.

Help replied: “This is the staff dealing with your case.”

That isn't an answer. A “workforce” just isn't a authorized entity. A help staff just isn't a registered firm identify, not a registered office, not a regulator, and not an exterior grievance body.

They then referred me to a regulation enforcement hyperlink, however once I pointed out that I am not regulation enforcement and that I want the accountable entity/grievance route as a shopper, they still didn't give a clear reply.

Another example: I requested about MiCA Article 71, which considerations grievance handling by crypto-asset service suppliers. As an alternative of answering my complaint-handling query, help pasted a Terms of Use template about Binance’s right to suspend or freeze accounts. That was not responsive. I was not asking whether or not Binance claims a proper to suspend accounts. I was asking about Binance’s complaint-handling process, accountable entity, regulator, response deadline, and exterior route.

The help dealing with itself has also been unacceptable. I've been transferred between many agents, including Gofy, Lydia, Julius, Bree, Recel, Jeremy, Nesrine, Kelvin, Skander, Yanis, Tom, Jeff, and others. The sample is nearly all the time the same: an agent says they may learn the historical past, asks me to attend 5–10 minutes, 10–15 minutes, or 15–25 minutes, then both provides the same generic reply, transfers me once more, or the conversation goes nowhere.

A number of occasions I was advised my case was being transferred to a specialist and that the specialist would respond in 5–15 minutes. I waited far longer and still acquired no meaningful update. A number of occasions brokers stated the case was escalated, expedited, prioritized, or despatched to the relevant workforce. None of those words resulted in a last determination, doc request, escalation reference, accountable department, deadline, or clear subsequent step.

One agent informed me the evaluation was in its “ultimate levels” and that the case had been expedited. Weeks later, the answer was nonetheless the identical: no replace, maintain ready.

One other agent stated I might be given an replace on Might 7th. Then on Might 7th, there was no replace.

One other agent informed me “This won't be resolved at this time sadly” but still gave no next step.

One other agent requested whether I needed to file a grievance as an alternative of answering the replace question. Once I filed a formal grievance, Binance registered it underneath reference CC9244907. But that also has not fastened anything to date. I still haven't any remaining choice, no withdrawal entry, no offboarding route, no responsible entity, no regulator route, and no correct response deadline.

I'm additionally importing the complete chat transcript and the grievance reviews. I would like anyone who has time to read them. Read the complete chat in case you can. Don't just learn Binance’s public feedback. The precise stay chat exhibits the problem clearly: repeated generic replies, repeated transfers, failure to reply primary procedural questions, modified timelines, missed 7 Might update, and no significant decision path.

This is not about me demanding confidential AML particulars. This is about Binance retaining a consumer’s funds inaccessible whereas not offering primary procedural fairness.

The questions I still need Binance to reply are easy:

What authorized Binance entity is liable for my account?

What's the competent external grievance/regulator route?

What is the last response deadline for grievance CC9244907?

Is any doc or rationalization required from me?

If no documents are required, what exactly is Binance ready for?

Will Binance restore withdrawals, request paperwork, present a remaining determination, or present a protected offboarding route?

Why was the promised 7 Might replace not offered?

If Binance not needs me as a customer, what's the process for withdrawing my remaining funds and closing/offboarding the account?

I am asking Binance publicly: stop sending me back to reside chat until stay chat can truly provide a concrete reply. Reside chat keeps saying the evaluate is dealt with by an inner staff, but then Binance also says reside chat is the very best help channel. That is mindless. If stay chat can't see the assessment details, can't make the decision, can't present the responsible entity, can't give the regulator route, and can't present a remaining response date, then stay chat shouldn't be an actual decision channel.

My requested resolution is straightforward:

Restore my withdrawal entry, or request specific documents from me, or challenge a ultimate written determination, or provide a protected offboarding/withdrawal route, and ensure the accountable Binance authorized entity and exterior grievance route.

Case IDs embrace #159471088, #160999529, #161112218, #161115300, #161387074.

Formal grievance reference: CC9244907.

FSMA reference: COC_20260508 - 24748.

I'm posting this as a result of users ought to know what can occur when an account is positioned underneath assessment. You may be informed 24 hours, then 30 days, then 30 working days, then a selected date, then nothing. You could be advised no action is required from you, while your funds remain inaccessible. You may be advised the case is escalated, prioritized, and expedited, whereas nonetheless receiving no real reply. You'll be able to ask for the accountable authorized entity and grievance route, and help should refuse to offer a clear answer.

Binance, for those who reply publicly, please do not reply with “contact stay chat.” That's precisely the loop I am documenting. Reply with an actual procedural answer.