I just spent 5 hours trying to withdraw my own funds from Binance. This is least usable, most horrible service I ever used.

https://preview.redd.it/kfv6bb9klhah1.png?531&format=png&auto=webp&s=7cf543d57c26617dac7f703c212101c05367b172

I tried to withdraw USDT using the Binance desktop website. I filled withdrawal form, hit "Withdraw" and nothing happened. After waiting a few minutes, I opened the browser console and saw it was flooded with 403 errors.

I refreshed the page and realized I'd been logged out. I tried to login again and Binance required me to pass face scan verification. Once I got back in, I filled out the form again and clicked "Withdraw" - same result. Nothing happened, the console filled with 403 errors again, and refreshing the page logged me out a second time.

On my next login attempt, Binance demanded me to set up a passkey on my phone. I did it, but it still wouldn't let me in, showing the exact same error message about the passkey.

I messaged customer support. The AI bot was useless, giving me a ton of unrelated answers to problems I didn't have. I managed to get through to a human agent, but then customer support chatbox started glitching. My messages wouldn't send, and after 10–20 seconds, "Retry" and "Delete" buttons would pop up.

I eventually figured out that if I spammed the "Retry" button 20 to 30 times, the message would finally go through. I used this trick to tell the agent that their chat was broken and asked if we could move to email. The agent just told me they don't have a support email, and this broken chat is my only option.

How is this even possible to create such unusable service?