Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please remember that for the security and the privacy of our users, we don't ask for, or otherwise present account-specific info on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and present your e-mail or telephone quantity, select your concern from the choices, if your challenge wasn’t answered click on ‘unresolved’ and sort ‘human’ to work together with our reside help group, then click on ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians so long as their inquiry is a common one, nevertheless trying to interact in sensitive matters, or offering flawed info will lead to the remark being removed.

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Tips on how to publish about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please guarantee your case ID continues to be legitimate earlier than posting)
2. Provide an outline of your challenge (we’ve included a number of widespread problems under)

In case your case will get resolved, please delete your remark. Or, at the very least replace it to say resolved. This can assist users that still need help get the attention they need. Thank you!

Please word: We will’t assist you until you provide us with a legitimate case ID. Customers with Binance US instances should check with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID can be shown far left of the top bar - alternatively, you possibly can see your case ID within the e mail or textual content you obtain upon initiating the chat.

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Widespread problems & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended because of danger management’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our brokers will attempt their greatest to help unlock the withdrawal - please coordinate with our workforce and supply relevant info when prompted to do so.

● Withdrawal Danger could be triggered by a variety of reasons. Danger control is extremely necessary. Please notice that we will only enable you to if we deem your case to be reputable, if in case you have attempted to hack an account and request for unsuspension, you'll be unsuccessful as we've got processes in place to stop this.

Our group works extremely onerous to resolve these issues as soon as attainable and a few instances can take time to resolve however please be mindful the rationale for this is to ensure you, our users, are protected.

Instances replied by our mods are already in the escalation course of. A longer wait after escalation = our workforce is working arduous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly in the chat.

Please chorus from leaving a number of messages in this thread in case your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your financial institution / Binance account.

● Includes intermediaries reminiscent of financial institution transfers or shopping for crypto with credit score/debit cards.

● Word: It may possibly take up to several working days for the money to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In the event you expertise points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our agents will attempt our greatest to help you with the offboarding.

5. Trading system and different account points

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Another points

Please comply with the format said above, your case can't be escalated if you do not comply with this process and your comment could also be removed. Following the format helps us classify and determine the problems, escalate them to our related departments and get everyone’s problems resolved. Spamming the feed is unfair to other customers and will end in a ban.