5.7 BTC swap stuck under AML review since 11 March 2025 – no resolution

Hello everyone,

I am sharing my experience to seek visibility and a fair resolution.

On 11 March 2025, I initiated a 5.7 BTC swap via SafePal wallet using Changelly. The transaction has been showing “Processing” since that date.

Changelly’s AML team requested proof-of-funds and related documents. All requested documents were submitted and acknowledged months ago. Since then, I have only received repeated replies stating there are “no updates at the moment,” with no timeline or outcome.

At this stage, I am not disputing AML checks. However, holding funds indefinitely without resolution or a clear legal basis is not reasonable.

I am simply requesting one of the following:

• Completion of the original swap, or • Release of the BTC back to the original sending wallet 

I am posting this for transparency and visibility, and I hope Changelly will escalate this case and provide a clear resolution.

If any Changelly representative or moderator is here, I am ready to cooperate fully if any new legally required information is needed.

Thank you to the community for reading.